Customer Support Analytics

Supercharge your NPS scores with customer support analytics

Keep a pulse on your customer support performance with DataHero’s powerful support metrics visualizations and KPI dashboards. DataHero makes it easy for support managers and customer success teams to visualize their ticket resolution, customer success rates, and support KPIs – so everyone is always on the same page. Focus your support team on the right metrics with DataHero.

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Visualize success metrics from multiple sources

Start tracking customer success rates, ticket resolutions or common issues by combining data across customer success services you rely on and take greater control over your entire customer support process. When you track your business with real-time KPI dashboards using DataHero, you are providing clear metrics that ensure your team is always on the same page.

Drive NPS scores with clear KPI dashboards

Align your support team with clear customer success metrics, easily visible and always up to date with DataHero’s support KPI dashboards. No more unclear support metrics. No more clunky reporting tools. With DataHero, it’s easy to know exactly how your customers are interacting with your business.

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Dive deeper into your key support metrics

Go beyond the basics with sophisticated data analysis that leads to real customer success insights. With the DataHero sales analytics platform, not only can you connect different support CRM data sources but also segment your data for deeper insights. Connect Zendesk with Intercom and create a 3rd data set that reveals insights into your sales leads like never before.

Leverage predictive analytics to improve customer success rates

Combine data from places like Desk.com and Intercom to answer questions like “how did my onboarding process contribute to reduced support tickets this month?” Bringing all customer support data into one place allows you to catch trends, patterns and connections that you might have otherwise missed. Leverage the data from key services to get a full view of your support team and figure out exactly how to increase customer experiences.

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Track customer support metrics with your success team

DataHero’s easy to understand customer support charts and KPI dashboards ensure that everyone on your support team is up to date on ticket metrics and customer success rates. Translate siloed customer support data into always up to date, actionable insights that everyone on the team can understand.

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Share and Collaborate

Teams and Sharing

With DataHero for Teams, you can share your charts and dashboards with team members to seamlessly collaborate, or publish read-only dashboards for executives or clients. Administrative controls ensure you’re always in control, while DataHero automatically keeps your data up-to-date, so everyone sees the latest results.

Exports How You Want Them

DataHero’s stunning charts and dashboards can be exported in a variety of formats, from images to Adobe PDFs. Download your insights and email them to colleagues or insert them into your PowerPoint presentations.

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Drive results with clearer customer support analytics from DataHero

Get a crystal clear view of your support tickets, team performance, and overall customer service efficiency. In today’s world of immediate feedback, maintaining high quality customer service means understanding exactly where your support team is performing and effective, and where there is room for improvement. Reviewing easy to understand support metrics and KPI dashboards gives you this insight. Get DataHero and delight your customers today.

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