Zendesk Analytics & Reporting

August 7th, 2018

Zendesk has become an industry standard when it comes to cloud-based customer support software. It's ease of use and cloud-based tools for support teams has led it to being used by thousands of companies around the world. We're such big fans of their easy to use software here at DataHero that we use Zendesk ourselves to handle our support tickets, while using DataHero to dive into our Zendesk analytics. It has allowed us to track and measure our support tickets to ensure that our customers are always receiving the highest level of customer care.

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Embedding DataHero Charts Into Your Website

July 31st, 2018

DataHero is known for its incredibly quick and easy way of creating charts, reports, and dashboards from your data across dozens of popular cloud services. Many of our customers rely on us to create dashboards that they share with clients and teams to stay on top of key metrics like sales trends, marketing spend, or customer service team performance. But did you know you can also create embeddable charts that you can add to any website, blog, or wiki?

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Smartsheet Analytics and Dashboards

July 25th, 2018

Are you a fan of Smartsheet sheets but struggle with creating the Smartsheet analytics, reporting, and dashboards that you need to run your projects and teams? Do you need more professional looking or insightful charts and data visualizations to dive deeper into your results?

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KPI Dashboards: All Your Metrics in One Place

July 23rd, 2018

It's 2018. So why are we still talking about KPI Dashboards?

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Get Insights To Fuel Data-Driven Marketing

March 26th, 2018

You've heard the term already. Data-Driven Marketing has taken over. And of course it makes sense - taking advantage of actionable data insights based on user behavior and 3rd party data to determine, and possibly predict, future actions and outcomes seems to be a no brainer.

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Intercom Analytics and Reporting

March 21st, 2018

Intercom is a fantastic tool for providing chat support, sales outreach, and even email marketing - all in one, easy to use tool. We're such big fans of the platform here at DataHero that we use Intercom ourselves to handle the customer facing side of our business. It has allowed us to improve our direct relationships with our customers and ensure that our support team is more readily available to provide the highest levels of customer support.

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Get Actionable Insights From Recurly Reporting & Analytics

March 9th, 2018

Everyone knows that data analytics and KPI metrics are important to monitor for any successful subscription business. But more importantly these days, going beyond the standard out-of-the-box Recurly Reporting & Analytics suite is where you'll find real, actionable insights into how your specific subscription business is performing. It's this combination of staying on top of your key metrics with KPI dashboards, and diving into the specific details of your Recurly data with deeper data analytics, that leads to the real insights that will move your business forward.

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6 Easy Ways to Get Deeper Hubspot Sales Analytics

February 25th, 2018

Hubspot is an industry leader when it comes to sales and marketing automation and CRM management. But successfully taking advantage of the platform goes beyond just entering information and managing workflows. Fully managing and analyzing Hubspot Sales analytics can often become the difference between just using the platform and really optimizing your business for performance.

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Get Faster Insights From Your Desk.com Analytics

February 11th, 2018

If you're like many small businesses, Desk.com helps you provide an all-in-one customer support platform to help service your customers. Salesforce's Desk.com helpdesk product is one of the leading solutions in the market for customer service cloud software for SMBs. However, when it comes to quickly and easily analyzing your customer support and service analytics, out-of-the-box software can often be lacking and limiting in the ability to draw meaningful, actionable insights.

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How to Merge Surveys in SurveyMonkey

January 28th, 2018

So, you've successfully created and administered multiple surveys in SurveyMonkey to the same set of respondents and now you want to merge those results to get a combined view of your respondents' views.

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