Zendesk Analytics & Reporting

August 7th, 2018

Zendesk has become an industry standard when it comes to cloud-based customer support software. It's ease of use and cloud-based tools for support teams has led it to being used by thousands of companies around the world. We're such big fans of their easy to use software here at DataHero that we use Zendesk ourselves to handle our support tickets, while using DataHero to dive into our Zendesk analytics. It has allowed us to track and measure our support tickets to ensure that our customers are always receiving the highest level of customer care.

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DataHero’s Commitment to GDPR

May 28th, 2018

At DataHero, we take data privacy and data protection very seriously and we are committed to protecting our users and complying with data privacy and security regulations, including GDPR. As such, we have made the appropriate changes to our site and services as part of our commitment to meet GDPR standards. GDPR regulations went into effect as of May 25, 2018.

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Get Insights To Fuel Data-Driven Marketing

March 26th, 2018

You've heard the term already. Data-Driven Marketing has taken over. And of course it makes sense - taking advantage of actionable data insights based on user behavior and 3rd party data to determine, and possibly predict, future actions and outcomes seems to be a no brainer.

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How to Merge Surveys in SurveyMonkey

January 28th, 2018

So, you've successfully created and administered multiple surveys in SurveyMonkey to the same set of respondents and now you want to merge those results to get a combined view of your respondents' views.

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Financial Data Tells The Real Story of Your Business: DataHero+Quickbooks Online

August 28th, 2017

Zirtual, a virtual assistant startup with over 400 employees and $5.5 million in funding, closed their doors overnight because they made a financial data mistake that could have easily been avoided.

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The Difference Between Reporting and Analysis and Why it Matters

August 14th, 2017

Many people were certain that Hillary Clinton was going to win the presidential election, but their assumptions were based on polling data reports, not data analysis.

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The Science Behind Gut Feelings and Making Data-Driven Decisions

July 31st, 2017

Star Trek fans know that Captain Kirk is decisive and acts on his gut feelings. Sometimes he’s right, but other decisions lead to disaster.

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Why Everyone On Your Team Needs to Understand Your Company Data

July 10th, 2017

Measure everything. It's likely that this is the first mantra you heard, and the one that's most often repeated. That's because, in the world of building, marketing, and selling a product, no one piece of advice is more important. Making decisions without data is business suicide. But who own's company data?

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Certifications, Bachelors, and Graduate Degrees in Data Science

May 24th, 2017

As a marketer, data science is your secret weapon.

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A Tale of Two Charts: Taking A Second Look at the Box Office

May 5th, 2017

Charts can tell stories that mere words cannot -- a point we can show you by way of example: Let's start with the most successful films of 2017, as tabulated by TheNumbers.com, and put it in two different charts. Each box office graphic will tell a different story about the same data. One appears above and one will show up halfway down this page.

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