Get Faster Insights From Your Desk.com Analytics

February 11th, 2018

If you're like many small businesses, Desk.com helps you provide an all-in-one customer support platform to help service your customers. Salesforce's Desk.com helpdesk product is one of the leading solutions in the market for customer service cloud software for SMBs. However, when it comes to quickly and easily analyzing your customer support and service analytics, out-of-the-box software can often be lacking and limiting in the ability to draw meaningful, actionable insights.

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How to Merge Surveys in SurveyMonkey

January 28th, 2018

So, you've successfully created and administered multiple surveys in SurveyMonkey to the same set of respondents and now you want to merge those results to get a combined view of your respondents' views.

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Visualize Holiday Spending: 2017 Holiday Sales Report

December 26th, 2017

As 2017's holiday shopping season comes to a close, we take a look at how 2017's holiday spending looked compared to previous years.

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Financial Data Tells The Real Story of Your Business: DataHero+Quickbooks Online

August 28th, 2017

Zirtual, a virtual assistant startup with over 400 employees and $5.5 million in funding, closed their doors overnight because they made a financial data mistake that could have easily been avoided.

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Self-Service Big Data Analytics Made Incredibly Easy

July 17th, 2017

There are several ways to manage your big data—you can invest more in IT and hire a team of data engineers to write SQL queries. But that means that it's taking days or even weeks just to generate a report.

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4 Design Principles for Your Best Data Dashboard

June 6th, 2017

Imagine you’re a pilot cruising along with clear skies when suddenly you start to lose altitude. Your heart racing, you quickly scan the data on your dashboard to figure out and fix the problem so that the plane doesn't crash.

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When DataHero Meets Intercom: Chart All Your Messaging

February 27th, 2017

Our customers love the way Intercom saves them from having to subscribe to different services for email marketing, sales chat, and technical support. Instead, one tool centralizes all of those different types of communications.

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Data Visualization or Infographic?

October 15th, 2013

KelliPostDATAVISORINFO

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Why Color Matters In Data Visualisation

August 8th, 2013

WhycolorMattersHeader

I liken color to a super power. When wielded correctly, color can make your data stand out and shine. Used without consideration it can turn on you, making your data hard to understand and unseemly. Below is a simple example of the phenomena I call “color over-excitement”.

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