Get Faster Insights From Your Desk.com Analytics

February 11th, 2018

If you're like many small businesses, Desk.com helps you provide an all-in-one customer support platform to help service your customers. Salesforce's Desk.com helpdesk product is one of the leading solutions in the market for customer service cloud software for SMBs. However, when it comes to quickly and easily analyzing your customer support and service analytics, out-of-the-box software can often be lacking and limiting in the ability to draw meaningful, actionable insights.

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A Star Wars Feature: Does Your Latest Financial Data Stack Up?

December 23rd, 2017

Making sense of financial data can be one of the hardest but also most impactful exercises in determining future actions. As the latest Star Wars feature, The Last Jedi, has already racked up more than $650 million in worldwide box office sales, we thought we'd take a look at how it stacks up against previous films in the franchise.

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The Difference Between Reporting and Analysis and Why it Matters

August 14th, 2017

Many people were certain that Hillary Clinton was going to win the presidential election, but their assumptions were based on polling data reports, not data analysis.

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Why Everyone On Your Team Needs to Understand Your Company Data

July 10th, 2017

Measure everything. It's likely that this is the first mantra you heard, and the one that's most often repeated. That's because, in the world of building, marketing, and selling a product, no one piece of advice is more important. Making decisions without data is business suicide. But who own's company data?

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What’s the Difference Between DataHero and Its Cloud Competitors?

May 12th, 2017

Startups and small companies have every reason to question whether the buzzphrase "big data" is too much, too soon -- even though they need to make data-driven decisions just like larger or more mature companies.

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