Get Faster Insights From Your Desk.com Analytics

February 11th, 2018

If you're like many small businesses, Desk.com helps you provide an all-in-one customer support platform to help service your customers. Salesforce's Desk.com helpdesk product is one of the leading solutions in the market for customer service cloud software for SMBs. However, when it comes to quickly and easily analyzing your customer support and service analytics, out-of-the-box software can often be lacking and limiting in the ability to draw meaningful, actionable insights.

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Visualize Holiday Spending: 2017 Holiday Sales Report

December 26th, 2017

As 2017's holiday shopping season comes to a close, we take a look at how 2017's holiday spending looked compared to previous years.

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Financial Data Tells The Real Story of Your Business: DataHero+Quickbooks Online

August 28th, 2017

Zirtual, a virtual assistant startup with over 400 employees and $5.5 million in funding, closed their doors overnight because they made a financial data mistake that could have easily been avoided.

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The Difference Between Reporting and Analysis and Why it Matters

August 14th, 2017

Many people were certain that Hillary Clinton was going to win the presidential election, but their assumptions were based on polling data reports, not data analysis.

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The Science Behind Gut Feelings and Making Data-Driven Decisions

July 31st, 2017

Star Trek fans know that Captain Kirk is decisive and acts on his gut feelings. Sometimes he’s right, but other decisions lead to disaster.

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Why Everyone On Your Team Needs to Understand Your Company Data

July 10th, 2017

Measure everything. It's likely that this is the first mantra you heard, and the one that's most often repeated. That's because, in the world of building, marketing, and selling a product, no one piece of advice is more important. Making decisions without data is business suicide. But who own's company data?

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Plug In Dropbox and You Can Chart Anything

March 7th, 2017

If you use Dropbox as your go-to cloud storage system, you store all your data there so you can access it from any device, whether you're pulling it from Google Analytics or your accounting platform. But there's one problem — whenever you want to analyze and compare two or more datasets together, you have to create a whole new file.

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Why Correlation is Not Causation

September 9th, 2014

The phrase, "correlation is not causation" has become almost a cliche in data analysis. However, inaccurate conclusions are drawn from correlation analysis every day. Correlations can hint at tendencies, but there are no hard and fast conclusions to be drawn from correlations without further research. The infographic explains some pitfalls that even professional researchers have fallen into by believing that correlation is causation.

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How to Analyze SurveyMonkey Responses

July 16th, 2013

Here at DataHero, user feedback is a key part of our development process. SurveyMonkey is a fantastic tool for soliciting customer comments, keeping a pulse on user needs, and discovering user delight or pain points. But sometimes you need to go beyond SurveyMonkey's core tools to analyze your SurveyMonkey responses.

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