Zendesk Analytics & Reporting

August 7th, 2018

Zendesk has become an industry standard when it comes to cloud-based customer support software. It's ease of use and cloud-based tools for support teams has led it to being used by thousands of companies around the world. We're such big fans of their easy to use software here at DataHero that we use Zendesk ourselves to handle our support tickets, while using DataHero to dive into our Zendesk analytics. It has allowed us to track and measure our support tickets to ensure that our customers are always receiving the highest level of customer care.

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Get Faster Insights From Your Desk.com Analytics

February 11th, 2018

If you're like many small businesses, Desk.com helps you provide an all-in-one customer support platform to help service your customers. Salesforce's Desk.com helpdesk product is one of the leading solutions in the market for customer service cloud software for SMBs. However, when it comes to quickly and easily analyzing your customer support and service analytics, out-of-the-box software can often be lacking and limiting in the ability to draw meaningful, actionable insights.

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How To Make the Most of Your Marketo Data

May 1st, 2017

You know that Marketo offers a wealth of information about your marketing efforts -- but how do you get the most out of this data so you can make decisions to drive your marketing forward? <

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