We know that customer support is an important aspect of any business, contributing to customer satisfaction, retention, and most importantly, sales. By merging datasets from a customer support service and a CRM system, you can see how customer support responses contribute directly to sales efforts. Here are some best practices on how to leverage integrated customer support analytics with sales data for your fast-growing business.Read More >
As a sales manager, you focus on KPIs to keep your team on track, but it’s important to focus not only on “lagging” KPIs, but also on “leading” KPIs. These are KPIs like calls per week, or rate of follow up contact. Leading KPIs are the driving factors that will contribute to your pipeline in the future. Monitoring those now gives you time to correct any issues in your pipeline before opportunities are already developed. (If you want to learn more about the differences between leading and lagging KPIs, check out this post from Salesforce).
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Dreamforce is nearly here and with it comes the announcement of a new Salesforce reporting API. DataHero is one of the first Salesforce partners to leverage this API, to enable you to quickly and easily get the answers you need from your reports.Read More >
Creating visualizations of your Salesforce data will help you answer some of the big pipeline questions you have in a quick and easy way. With DataHero, easily import your sales reports in one click to get dynamic visualizations and unique insights.Read More >
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