Connecting Customer Support Efforts To Sales

June 5th, 2014

Connecting Customer Support To Sales

We know that customer support is an important aspect of any business, contributing to customer satisfaction, retention, and most importantly, sales. By merging datasets from a customer support service and a CRM system, you can see how customer support responses contribute directly to sales efforts. Here are some best practices on how to leverage integrated customer support analytics with sales data for your fast-growing business.

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How Desk Customer Support Data Can Help Drive Your Business Decisions

May 8th, 2014

Support Data Banner Your Desk.com data reveals a lot about your business. Customer support data provides great insights into not only how you can improve your customer support itself, but also how you can improve your overall product. By taking advantage of this data, you can build a better product and optimize your organization.

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