Intercom Analytics and Reporting

March 21st, 2018

Intercom is a fantastic tool for providing chat support, sales outreach, and even email marketing - all in one, easy to use tool. We're such big fans of the platform here at DataHero that we use Intercom ourselves to handle the customer facing side of our business. It has allowed us to improve our direct relationships with our customers and ensure that our support team is more readily available to provide the highest levels of customer support.

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Plug In Dropbox and You Can Chart Anything

March 7th, 2017

If you use Dropbox as your go-to cloud storage system, you store all your data there so you can access it from any device, whether you're pulling it from Google Analytics or your accounting platform. But there's one problem — whenever you want to analyze and compare two or more datasets together, you have to create a whole new file.

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Customer Support Analytics – The Ultimate Guide

June 9th, 2015

CUSTOMER SUPPORT

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3 Apps that Help You Get the Most out of your Customer Service Software

February 12th, 2015

CUSTOMER SERVICE Closing a sale and landing a new customer is great, but it shouldn’t be the end goal for any business looking to foster long term growth and relationships. You probably use CRM software because you know that helping the customer have valuable experiences is a much better long-term goal. Salesforce, Zendesk, Highrise; there are many options. These platforms provide a great way to connect with customers all on their own, but here are three time-saving applications you can integrate with your CRM to up productivity and efficiency. <

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Maximizing Zendesk Data Analysis With Tags

September 11th, 2014

Maximizing Zendesk Data Analysis With Tags

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How Customer Event Data Contributes To Your Bottom Line

August 5th, 2014

Although any business can and should use events for a variety of reasons, one of the most important is to determine which events lead to more revenue. You likely find yourself asking how to encourage users to upgrade, and what events lead to those upgrades. We can then ask questions like “what kinds of customers are creating new projects in my app” or “do enterprise customers add more team members to their projects than customers on personal plans”?

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Merging Stripe and Zendesk Data for Business Insights

July 15th, 2014

Merging Stripe and Zendesk Data

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The Full Picture: Combining Pardot and Salesforce Analytics

June 26th, 2014

Salesforce + Pardot

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Analyze Zendesk Support Data in DataHero

June 24th, 2014

ZendeskAndDataHero

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Connecting Customer Support Efforts To Sales

June 5th, 2014

Connecting Customer Support To Sales

We know that customer support is an important aspect of any business, contributing to customer satisfaction, retention, and most importantly, sales. By merging datasets from a customer support service and a CRM system, you can see how customer support responses contribute directly to sales efforts. Here are some best practices on how to leverage integrated customer support analytics with sales data for your fast-growing business.

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