If you use Dropbox as your go-to cloud storage system, you store all your data there so you can access it from any device, whether you're pulling it from Google Analytics or your accounting platform. But there's one problem — whenever you want to analyze and compare two or more datasets together, you have to create a whole new file.Read More >
Closing a sale and landing a new customer is great, but it shouldn’t be the end goal for any business looking to foster long term growth and relationships. You probably use CRM software because you know that helping the customer have valuable experiences is a much better long-term goal. Salesforce, Zendesk, Highrise; there are many options. These platforms provide a great way to connect with customers all on their own, but here are three time-saving applications you can integrate with your CRM to up productivity and efficiency. <Read More >
Although any business can and should use events for a variety of reasons, one of the most important is to determine which events lead to more revenue. You likely find yourself asking how to encourage users to upgrade, and what events lead to those upgrades. We can then ask questions like “what kinds of customers are creating new projects in my app” or “do enterprise customers add more team members to their projects than customers on personal plans”?
We know that customer support is an important aspect of any business, contributing to customer satisfaction, retention, and most importantly, sales. By merging datasets from a customer support service and a CRM system, you can see how customer support responses contribute directly to sales efforts. Here are some best practices on how to leverage integrated customer support analytics with sales data for your fast-growing business.Read More >
Your Desk.com data reveals a lot about your business. Customer support data provides great insights into not only how you can improve your customer support itself, but also how you can improve your overall product. By taking advantage of this data, you can build a better product and optimize your organization.Read More >
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