Use Data Analysis to Plan Your Content Strategy

June 12th, 2014

Update (2014/12/16) - Although you can still use the following method to automate your Google Analytics reporting, you can now do this directly by using the direct connection to Google Analytics in DataHero!

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Connecting Customer Support Efforts To Sales

June 5th, 2014

Connecting Customer Support To Sales

We know that customer support is an important aspect of any business, contributing to customer satisfaction, retention, and most importantly, sales. By merging datasets from a customer support service and a CRM system, you can see how customer support responses contribute directly to sales efforts. Here are some best practices on how to leverage integrated customer support analytics with sales data for your fast-growing business.

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Uncovering Relationships in Your Data

June 3rd, 2014

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