The DataHero Blog

Get Faster Insights From Your Desk.com Analytics

February 11th, 2018

If you're like many small businesses, Desk.com helps you provide an all-in-one customer support platform to help service your customers. Salesforce's Desk.com helpdesk product is one of the leading solutions in the market for customer service cloud software for SMBs. However, when it comes to quickly and easily analyzing your customer support and service analytics, out-of-the-box software can often be lacking and limiting in the ability to draw meaningful, actionable insights.

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How to Merge Surveys in SurveyMonkey

January 28th, 2018

So, you've successfully created and administered multiple surveys in SurveyMonkey to the same set of respondents and now you want to merge those results to get a combined view of your respondents' views.

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Visualize Holiday Spending: 2017 Holiday Sales Report

December 26th, 2017

As 2017's holiday shopping season comes to a close, we take a look at how 2017's holiday spending looked compared to previous years.

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A Star Wars Feature: Does Your Latest Financial Data Stack Up?

December 23rd, 2017

Making sense of financial data can be one of the hardest but also most impactful exercises in determining future actions. As the latest Star Wars feature, The Last Jedi, has already racked up more than $650 million in worldwide box office sales, we thought we'd take a look at how it stacks up against previous films in the franchise.

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Financial Data Tells The Real Story of Your Business: DataHero+Quickbooks Online

August 28th, 2017

Zirtual, a virtual assistant startup with over 400 employees and $5.5 million in funding, closed their doors overnight because they made a financial data mistake that could have easily been avoided.

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[Infographic] Business Analytics vs Business Intelligence

August 23rd, 2017

Last week we went over the difference between reporting and analysis, but what is business intelligence? Pepperdine University shared with us the below infographic. Have a look and read the rest of their article here. <

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The Difference Between Reporting and Analysis and Why it Matters

August 14th, 2017

Many people were certain that Hillary Clinton was going to win the presidential election, but their assumptions were based on polling data reports, not data analysis.

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The Science Behind Gut Feelings and Making Data-Driven Decisions

July 31st, 2017

Star Trek fans know that Captain Kirk is decisive and acts on his gut feelings. Sometimes he’s right, but other decisions lead to disaster.

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Self-Service Big Data Analytics Made Incredibly Easy

July 17th, 2017

There are several ways to manage your big data—you can invest more in IT and hire a team of data engineers to write SQL queries. But that means that it's taking days or even weeks just to generate a report.

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Why Everyone On Your Team Needs to Understand Your Company Data

July 10th, 2017

Measure everything. It's likely that this is the first mantra you heard, and the one that's most often repeated. That's because, in the world of building, marketing, and selling a product, no one piece of advice is more important. Making decisions without data is business suicide. But who own's company data?

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